Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 30 days of receipt by us of the original product,

Change of Mind Returns

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

We cannot refund or exchange goods for change of mind or errors you made in your order. We may, at our sole discretion, allow a return for an exchange product on a case-by-case basis, provided that the item in question is:

• returned within 30 days off order;
• not used or worn (with original tags and/or packaging);
• in a resalable condition; and not damaged in any way.
• We may provide you with a product exchange or store credit only when we receive the
• returned product. You are responsible for payment of return postage on your order. Change of mind returns are not accepted for Personal Hygiene products, In ear Headphones, intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available.

Defective Goods

All goods sold by KG Electronic come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where applicable, you may make a claim in relation to goods that are faulty in accordance with our 12 month warranty. This warranty only applies where specifically advertised in the products listings.