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Change of Mind Returns Policy

In addition to your statutory rights under the Australian Consumer Law, if you change your mind about an item where Baby Bunting is the seller, we offer:

  • An exchange, store credit or refund within 30 days of purchase or,
  • An exchange or store credit after 30 days of purchase.
  • For members of Baby Bunting family, your return window is extended to 60 days.

Conditions

To process your return, the item(s) must be:

  • Returned with a proof of purchase (receipt, online order number or a registered transaction in your Baby Bunting family account or order history)
  • In a re-saleable condition (unused, unworn, in original packaging, original tags attached, unassembled with instruction manuals and accessories included)
  • Intact with the original protective wrapping, seal sticker or hygiene label tape  
  • Returned with any bonus item(s) provided at the time of purchase

Exclusions

The following are excluded from our returns policy:

  • Baby Bunting Gift Cards and Digital Gift Cards
  • Clearance items and discontinued or ex-display models
  • Items purchased from sellers on Baby Bunting Marketplace (each seller has their own return policy)
  • Food items
  • Infant formula
  • Underwear such as maternity briefs (excluding bras), disposable underwear and training pants  
  • Baby swimwear
  • Toilet training items such as potties and toilet seats  
  • Items sold in unsealed* packaging that are designed for close skin contact such as:
    - Teethers
    - Dummies & soothers
    - Bottle Teats
    - Personal health items such as a hairbrush, scalp comb, toothbrush, nail clippers or nasal aspirator
    - Pregnancy and baby skincare such as creams, screens, lotions or balms
    - Postpartum items such as perineal or breast care
    - Breastfeeding products such as colostrum collectors, breastmilk pumps, silver nursing cups, nursing pads and breast shields

*Our definition of unsealed is an item that comes in packaging that has no seal, protective sticker or hygiene label tape. 

Faulty Goods & Repairs

You have rights under the Australian Consumer Law if an item has a problem. If there is a suspected fault with an item that you have purchased where Baby Bunting is the seller, please visit your local store with your proof of purchase for assessment. If you're unable to visit a store or have an item sold by a marketplace seller, you can arrange an online return for assessment.

The remedy available to you depends on the nature of the problem (i.e. whether there is a "major" or "minor" problem with the item). If there is a major failure, you are entitled to choose between a replacement or refund, and you may be entitled to compensation for any other reasonably foreseeable loss or damage. A major failure is when:

  • you would not have bought the item if you had known about the problem; or
  • the item is significantly different from the description, sample or demonstration model shown; or
  • the item is substantially unfit for their normal purpose, or a purpose that the consumer told Baby Bunting about, and cannot be rectified within a reasonable time; or
  • the item is unsafe

If there is no major failure, you are entitled to have the items repaired or replaced within a reasonable time where:

  • If you live in Australia, the goods fail to be of acceptable quality; or
  • If you live in New Zealand, the goods fail to meet any guarantees under the New Zealand Consumer Law; or
  • If it is not repaired in a reasonable time, you can choose a refund or replacement.

It is sometimes difficult to assess what the fault is with an item. That is why we may send the item to the brand or manufacturer for further assessment. If the item is found not to be faulty or has been damaged due to inappropriate use, Baby Bunting has the right to refuse to provide a refund, repair or exchange.

Note:  refunds can only be processed to the original payment method. If the original card is expired or cancelled, we’ll attempt a refund to that card first; if unsuccessful, an alternative method may be used. Purchases made with a Baby Bunting Gift Card will be refunded to a Digital or store Gift Card. BBfamily rewards will not be reissued unless the return is faulty or a product recall. 

Choose your return option

For security purposes, we may request your contact details when we process a return.