Returns Policy
In addition to your statutory rights under the Australian Consumer Law, if you change your mind about an item where Baby Bunting is the seller, we offer:
- An exchange, store credit or refund within 30 days of purchase or,
- An exchange or store credit after 30 days of purchase.
- For members of Baby Bunting family, your return window is extended to 60 days.
Conditions
To process your return, the item(s) must be:
- Returned with a proof of purchase (receipt, online order number or a registered transaction in your Baby Bunting family account or order history)
- In a re-saleable condition (unused, unworn, in original packaging, original tags attached, unassembled with instruction manuals and accessories included)
- Intact with the original protective wrapping, seal sticker or hygiene label tape
- Returned with any bonus item(s) provided at the time of purchase
Exclusions
The following are excluded from our returns policy:
- Baby Bunting Gift Cards and Digital Gift Cards
- Clearance items and discontinued or ex-display models
- Items purchased from sellers on Baby Bunting Marketplace (each seller has their own return policy)
- Food items
- Infant formula
- Underwear such as maternity briefs (excluding bras), disposable underwear and training pants
- Baby swimwear
- Toilet training items such as potties and toilet seats
- Items sold in unsealed* packaging that are designed for close skin contact such as:
- Teethers
- Dummies & soothers
- Bottle Teats
- Personal health items such as a hairbrush, scalp comb, toothbrush, nail clippers or nasal aspirator
- Pregnancy and baby skincare such as creams, screens, lotions or balms
- Postpartum items such as perineal or breast care
- Breastfeeding products such as colostrum collectors, breastmilk pumps, silver nursing cups, nursing pads and breast shields
*Our definition of unsealed is an item that comes in packaging that has no seal, protective sticker or hygiene label tape.
Note: Refunds are issued to the original payment method only. If the original card is expired or cancelled, we’ll attempt the refund to that card first; if it fails, an alternative method may be used. Purchases with a Baby Bunting gift card will be refunded to a digital or store gift card. BBfamily rewards are only reissued for faulty or recalled items.
Faulty, Warranty & Repairs
If you believe your item is faulty, please visit your local Baby Bunting store with a proof of purchase for assessment. If you're unable to visit a store, or your item was sold by a marketplace seller, you can choose our online return option.
Please note, some faults may require further inspection, and we may need to send the item to the brand or manufacturer for a detailed assessment.
Troubleshooting Support
Most issues with electronic products, such as baby monitors or breast pumps, can be quickly resolved through the manufacturer’s troubleshooting support. They can often diagnose problems without needing the product returned. If you’re not happy with the troubleshooting experience, please contact us for help.
If you prefer, Baby Bunting can arrange a manufacturer assessment through any of our stores or via the online return option. This process might take longer as it may require us to send the item back to the manufacturer.
Choose a return option
You can return your item purchased in a store or online* to any Baby Bunting store in Australia.
*Note for online purchased items:
- An item sold and shipped by a marketplace seller cannot be returned to our stores. Please see Marketplace Return.
- For online orders placed as a guest (not a member of BBfamily):
- If you have a copy of your original order confirmation or tax invoice, our store team can assist you with an exchange in-store.
- If you qualify and prefer a refund, the store can accept your return and coordinate with our Online Customer Care team to process the refund to the original payment method used for the purchase.
Purchased the item online?
- Receive an instant Australia Post label for eligible items.
- A $14.95 postage fee will be deducted from your refund or digital gift card where applicable.
- Faulty or quality issues are reviewed before providing next steps. In some cases, we may ask for more information to assist with a resolution.
- If the item is too big and heavy to send via Australia Post, the request will drop into review, and we will email you a return address to book your own courier.
Purchased in-store?
- If you purchased in-store and are returning online, please submit a return request form for a digital gift card (refunds are only available in-store).
- Where applicable, we will email you back an Australia Post link with an upfront $14.95 return postage fee.
- Faulty or quality issues are reviewed before providing next steps. In some cases, we may ask for more information to assist with a resolution.
- If the item is too big and heavy to send via Australia Post, we will provide you with a return address to book your own courier.
Each marketplace seller has their own return policy, shown on the product page. If your item meets the seller’s policy, you can start your online return.
- Items sold and delivered by marketplace sellers cannot be returned to Baby Bunting stores.
- A Baby Bunting store credit is not available for marketplace returns.
- Refunds will be issued only to the original payment method used for purchase.
If you purchased from a registry:
Choose from one of the above return options - store, online, or marketplace and follow the instructions.
If you received a gift from a registry:
With a gift receipt or proof of purchase from your registry thank-you list, you can:
- Return in-store for an exchange or store credit, or
- Submit a return request for a digital gift card (a $14.95 return postage fee will apply unless the item is faulty)
If you received an incorrect item or are missing an item in your online delivery, please submit an enquiry with us so we can fix the mistake right away.
If you have purchased an item that has been recalled by the ACCC or is listed as a notice in our product recalls, you can return it:
- Directly to the supplier. The instructions for return and contact details are listed on each recall notice.
- To any Baby Bunting store in Australia or,
- By viewing our online return option and choosing 'Product Recall' as the reason for your return in our portal or form.
For security purposes, we may request your contact details when we process a return.
