We are happy to provide a refund or exchange for faulty products. However, due to the nature of our products, we do not accept returns for change of mind once the product has been opened unless it is faulty.

How do I qualify for a return?

To qualify for a return, the items must be in their original condition and unused (unless faulty). You must also provide a receipt or proof of purchase.

How do I initiate a return?

To initiate a return, please contact Baby Bunting Customer Service Team. Once your return request is accepted, we will provide you with directions on how to proceed. Please note that returns shipped without prior approval will not be accepted. The return shipping to our designated address is borne by the customer.

What should I do if I receive a faulty item?

In the rare event that you receive a faulty item, we will uphold your rights under the Australian Consumer Law (under the Competition and Consumer Act 2010 (Cth)). According to the ACL, customers may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

To process a return for a faulty item, please follow these steps:

(1) Contact Baby Bunting Customer Service Team within 30 days of purchase to initiate a return.
(2) Provide proof of purchase and, if relevant, evidence of the fault.
(3) Send the items back to us as directed by our team.

We will process your refund promptly upon receiving the returned items and confirming their condition.

Product Details

Product Details

Reviews

Reviews

Specifications

Specifications

What's included

What's included

Seller

Seller

Returns

Returns

Poonami Nappy Change Kit - Single Kit