Returns

You can try the airnest mattress risk-free for 30 days.*

We make the airnest mattress with the goal of designing a safe, clean sleep surface that every baby will love. However, if you're having second thoughts for any reason and need to return your airnest mattress for a refund - to get the returns process started contact Baby Bunting Customer Care.

If you're looking to return or exchange your order for whatever reason, please contact Baby Bunting Customer Care. Returns or exchanges* are offered within 30 days of receiving your order.

* Please note the following terms and exceptions to the return and exchange policy:

Items purchased with a discount code, or on sale, are final and cannot be returned or exchanged (this does not limit your rights under The Australian Consumer Law). With the exception of the 30 day mattress trial.
Returned items (where not being returned due to fault) must be in a re-saleable condition with no signs of use or wear, with packaging unopened and with all labels and instructions intact (airnest mattresses returned under the 30-day free mattress trial may be returned with opened packaging and the mattress must be in good condition taking into account your reasonable use during the airnest mattress 30-day trial period).

Once the returned item arrives back with us, we'll be able to process your refund - this may take up to 14 days.

Please use tracked postage/courier when sending items back to us. We will not take responsibility for items lost in transit or process refunds for items that do not arrive back with us.

We will not refund the original shipping cost, or cover the cost of return shipping.

On top of our returns policy, you're covered by all the normal Australian consumer laws & protections.

Faulty Items

For items that are returned due to fault, please identify the fault/problem. Where an item is faulty or damaged due to a manufacturing fault we will either: (i) replace the product; or (ii) assess and repair the product; or (iii) give you a refund, in accordance with The Australian Consumer Law.
We reserve the right to require proof of purchase.
Our returns policy does not apply where the item is acquired in trade (that is you have bought the item for the purpose of a business, such as resale or use in a business).
This policy does not limit your rights under The Australian Consumer Law.
To initiate a return or exchange, please contact Baby Bunting Customer Care.

Product Details

Product Details

Reviews

Reviews

Seller

Seller

Returns

Returns

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